"You can make a lot of mistakes and still recover if you run an efficient operation. Or you can be brilliant and still go out of business if you're too inefficient." Sam Walton
We use a variety of assessment tools and design interventions that address employee engagement, customer service, change, training needs and office efficiency. The result is a happy, productive workforce and a profitable business.
How do you keep up with the constant changes and address the employee experience and what they need? How are other organizations doing it successfully? There are no best practices because we've never been here before, but in these monthly sessions, we create best practices to make your job so much easier.
"The only thing worse than training your employees and having them leave is not training your employees and having them stay." Henry Ford
We design training interventions that fit your current situations. We offer a cadre of trainers to help roll out the interventions and/or we can train your staff to deliver.
"We need to remember that across generations, there is as much to learn as there is to teach." Gloria Steinem
Learn about the 5 generations in the workplace, how they differ and how to leverage strengths to create a true team environment.
"Most companies overlook the most basic of all training functions: the onboarding of new employees into their corporate culture." Jay Samit
The employee experience begins with the first communication potential employees receive from you and continues until they leave. That's also where the onboarding process begins. We show you how to make the process informative, engaging and fun, to start the employee experience with excitement and enthusiasm.
"Clients do not come first. Employees come first. If you take care of your employees, they will take care of your clients." Richard Branson
How do you know if your employees are engaged? Only the bravest will come out and tell you. Most will either do minimal work or start looking for a new job. If you want to know what your employees need, you must ask them, often and anonymously, so they feel comfortable telling you how it is for them. Only then can you make the changes needed to keep great employees. We help you design the correct surveys, focus groups and chats to get and keep employees engaged.
People leave bosses, not companies! According to a Gallup study, around 50% of employees leave their company to get away from their bosses.
You can have the best interventions from HR and training, but if individual supervisors, group leaders and managers are not carrying them out, nothing changes and you can lose valuable employees. We offer individual and group coaching to facilitate real change in your leadership and ensure everyone is on the same page.