When we started the company, there were no cell phones, no personal computers, even fax machines (now mostly obsolete), were yet to be invented. It was before companies started to reorganize and downsize, before technology took over our lives.
But the one thing that has remained the same is that businesses are still run by people, and that's always been the focus of what we do. Helping people be the best that they can be so your business can continue to grow and thrive.
She calls herself a comprehensivist because she knows a lot about business and people. She started her first training and consulting business almost 40 years ago in Detroit and continued when she moved to Arizona in 1998. She specializes in Talent Development, Management and Instructional Design, Change Management, Business Coaching and Consulting, Process Improvement, Recruiting, Onboarding, Nonprofit Management and Leadership and Project and Event Management.
In 2015 she took a leave of absence from consulting for a job at the Arizona Supreme Court, which combined her love for training & Development with working in the foster care system, managing all aspects of the training lifecycle for CASA of Arizona (Court Appointed Special Advocates for foster children).
In 2017 she left the court and opened Generations Communicate, helping her clients bridge the generation gap to create a dynamic workforce. She has een on the board of ATD (Association for Talent Development) in two states and at the National level and is a past president of the Detroit Chapter. She is also an Educational Surrogate parent with the Arizona Department of Education, volunteering to help foster children navigate at school.
Sue has a BS degree in Social Work and received her coach training from Coach University and Corporate Coach University. She also completed the Blanchard Coaching Certification program.
"We knew that our rapid growth demanded immediate revision in our organizational structure. Your assessment process helped us redefine oour staff, departmental and managerial responsibilities. Your seminars were fast moving and interesting and many results were seen immediately. You and your staff are highly professional and talented. Meetings are organized and time frames are always met. Our Credit Union has benefited from your expertise." Michael L. Thomson, CEO, Royal Oak Community Credit Union
"Over a period of 18 months we hired you to work on three major projects including a review of the Director's office structure, workflow, policies and procedures, a training needs assessment of our training curriculum and review of the Lab's orientation program. Your problem-solving approach was thorough and objective and your judgement was sound. Our Director though your recommendations were appropriate and would be pursued." Carol L. Trask, Los Alamos National Laboratory
"Thank you for making the long trip to Malaysia to conduct the customer service training needs assessment for our hospital. Your advanced research into the culture and business climate certainly made our staff very receptive to you. Your approach helped diagnose the problems from the top of the organization down. We now have a long term approach to delivering excellent customer service and look forward to working with you to assist with implementation of the solutions you recommended." Kevin T. Potter, Director, Subang Jaya Medical Centre
"The key to Barton-Malow's succes is its people -- people who are dedicated to sharing goals, working as a tem to master challenges and taking pride in their performance and workmanship. As a result of working with your company Barton-Malow has realized a staff that is operating in a more organized manner with increased productivity as well as shared ideas of involvement and interaction." Charlotte Barton
"In the past five years we have grown at a tremendous rate and we found day to day procedures becoming less effective and more chaotic. Since working with you, we were able to resolve these issues and begin to work more efficiently. You assessed tasks, wrote job descriptions and procedures and helped us recruit the right staff. Our productivity has increased greatly over the past year that we have worked with you." Gary S. Roberts, President
"Today, we use your company to fulfill all of our professional development training need because we have been so pleased with the high quality programs and services. I can say with confidence that your programs are thorough, informative and very professional. I have received nothing but excellent reviews and requests for more from employees who have attended your programs." Linda K. Mullen, The Stroh Brewery Company